Our aim is to make buying online as convenient as possible, which means offering a wide range of options for you to choose from.
We will dispatch your goods by the method selected by you when you place your order. We will inform you via email once your order has been dispatched.
If you are aware that you may not be able to accept the delivery of your order, please make suitable, alternate arrangements.
We like to get your order to you as soon as possible therefore you may receive your goods in separate deliveries.
We deliver all over the UK, however, our delivery services may take longer if you live in remote areas like the Scottish Highlands and Northern Ireland. Delivery charges may also vary depending on:
- the delivery address for your items (your region)
- the delivery service you choose (i.e. specific day, within a 3 working day range, pre noon delivery, etc.)
- the total weight of your order
- any promotions we may be running at the time of your order
Your total charge for delivery, along with all the different delivery options we're able to offer for any particular order, will always be clearly displayed at the checkout.
We aim to process and dispatch all orders on the same day but sometimes this may not always be possible. Please contact us before you place your order if you require us to process your order urgently or select the Express Delivery option. Once your item has left our warehouse, we’ll send you an email with tracking information.
Couriers we use for standard deliveries include Royal Mail, DHL and DPD.
Standard Delivery is free for orders £75 and over. From only 88p for orders under £75. Prebuy orders are not eligible for free Standard Delivery.
Items are usually delivered within 1-5 working days, Monday to Saturday, 7.30am - 6pm.
Some couriers may deliver slightly earlier or later.
Next working day or choose your delivery date up to 7 days in advance. For next day delivery, orders must be placed before 1pm Monday to Friday.
Orders placed after 1pm on Friday until 1pm Monday are dispatched on Monday evening and delivered on Tuesday, excluding public holidays where next working day deliveries are dispatched on Tuesday evening and delivered on Wednesday.
You are responsible for the delivery costs of your Prebuy order regardless of the order value. The cost of your Prebuy order will be calculated at the checkout based on the size, quantity and chosen delivery service.
All Prebuy orders are shipped within 48 hours of receipt to our warehouse by the method chosen at the Checkout. For more details click here.
Any discrepancies must be reported to us within 2 working days of receipt