Refund Policy

Last updated: 12 January 2020

Once the product(s) have been returned and assessed by our team, we'll process your refund. This may take up to 10 days for the funds to appear in your account. Please note that if you return products that do not meet, or are outside our returns policy, we're unable to process a full refund.

Please note returns which are not accompanied by an authorisation number will be rejected. Your returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged.

Delivery charges are refunded in some instances, for more details please see our Return Policy or contact our support team to chat.

Credit / Debit card

If you paid by credit or debit card, we'll refund the same card originally used to place and pay for the order.


If you paid using PayPal, your refund will be issued to the PayPal account you used to place and pay for the order. Refunds will be processed in accordance with PayPal's policies, available on the PayPal website.

Why Proptimise ?

Tried and Tested

We only sell products which have been tried and tested by our team in our own installation.

Flexible Delivery

We offer a range of flexible delivery options including free delivery on orders over £95.

Multibuy Discounts

Look out for tiered discounts when purchasing bulk quantities of the same item.

Free Support

Need a helping hand getting started with your purchase? Get free setup support from our team.