Welcome to Proptimise! We’re excited to have you here but before you start using our online store and services, we do need you to look through and accept these terms.
We’ve done our best to explain it all without using too much jargon, so it’s clear what we expect from you and what you can expect from us.
To make things easier, you can use the navigation menu to find specific sections of the terms. You’ll also find summary paragraphs at the top of each section to give you a heads up on what’s coming up.
These are your legal rights and obligations, so please do read everything. If you can’t agree to our terms, then you can’t use our services.
Who are we?
We're Proptimise Limited (company number 11732582), a registered company in England and Wales, based at Lycett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA. Our UK VAT number is GB 351381318.
To legally place an order on Proptimise you need to be at least 16 years old and own a credit/debit card which we accept or be authorised to use one
How to contact us
You can contact us online, or by online chat. We're open Monday-Friday 9am-6pm. If we need to reach out to you we'll get in contact through email, phone or your home address, so please let us know if any of these details change!
Placing an order with us
When you place an order, you'll receive an acknowledgement e-mail confirming that we've received it. We then carry out our standard pre-authorisation fraud and available funds checks to make sure we're happy to move ahead.
We will only accept your order once payment has been approved and we have debited your account. We accept Mastercard, Visa, Maestro, Solo credit/debit cards and Paypal.
If you wish to cancel your order you'll have a limited time to do so, so please reach as soon as possible via the support pages. If we have a problem with your order, we'll get in contact through the details you've provided.
If you've ordered more than one product there's a chance that your order will be sent from multiple suppliers. If this applies to your order, you'll receive a notification in your despatch confirmation email and your parcels will arrive across a number of different shipments.
All orders are subject to availability. Occasionally, we may need to refuse or cancel an order if an item is out of stock, discontinued or we believe there may be something wrong with the your account. If you think we've made a mistake, please reach out to us on any of the contact methods mentioned above
We reserve the right to suspend all future deliveries to a particular customer account or address in the event that any of these terms are breached.
Pricing & Descriptions
All prices are in pound sterling and inc VAT (where applicable).
Everyone's human (we aren't any robots yet…), so occasionally we may find that a price, product description or promo has been posted incorrectly. If we find an error in your order we'll get in contact as soon as possible and give you the option of reordering at the correct price or cancelling. If you opt to cancel we will refund you in full.
Discount codes cannot be stacked or applied to products already on sale or on offer. Depending on the value of your order or where you live, delivery costs may be charged. This will be added to your order when you proceed through checkout. We like to treat our customers to the best promotions out there, so occasionally you'll receive discount codes which will drop the price of the products you are looking to buy.
It's down to you to remember to add the discount code at checkout and each code will have specific terms which will be highlighted in the email or social media post you receive.
If we notice misuse of any discount code, we reserve the right to refuse or cancel the order(s) in question.
We'll send you regular updates on the delivery time of your order. Sometimes delays can happen which are out of our control, for example courier delays, snow and Bank Holidays, so please bear with us. We'll try to get your order out to you as quick as possible!
If you're really concerned please do reach out to us via our support portal and one of our team will do their best to track your parcel down for you.
Returns & Refunds
You have 30 days to return an item from when it's delivered for a full refund. Make sure you return your order with a tracked delivery service to avoid any issues! If you'd like to return your order, contact us and our support team will help out.
Returns cannot be accepted if the goods have been torn, damaged or tampered with. We ask you to take care of the goods you purchase while they are in your possession. This means that you may inspect the goods, but the original packaging should be retained, and the product should be in pristine or as new condition.
Don't ruin it for everyone else!
It goes without saying that you shouldn't misuse or tamper with our website and services or steal our customers' data. Doing any of these things may be a criminal offence and Proptimise will report any such activity to relevant law enforcement authorities.
We recommend using virus protection software when browsing the web. Although we have a dedicated team who are constantly monitoring this stuff, we cannot guarantee that it will always be bug free.
Intellectual property, software & content
Proptimise Limited owns or has permission to use the intellectual property rights on our website, blogs and content. Which means you are not allowed to use the Proptimise logo, any Proptimise brand/trademark, our website or content without our express permission.
It's fine to promote Proptimise.co.uk if you have written permission from us, the content is fair and legal and doesn't ruin our reputation. Please do not link Proptimise to any form of endorsement if no arrangement exists.
Feedback - good or bad!
If you simply need us to explain anything mentioned above or you're unhappy with the service we've provided, please reach out via the support portal.
We accept liability for death and personal injury arising from our negligence. If Proptimise fail to comply to these Terms & Conditions, we are responsible for loss or damage you suffer as a foreseeable result of us breaching this contract. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract is made, both you and Proptimise knew it might happen, for example, if you discussed it with us during the sales process. We will only be liable for loss or damage up to the total value of goods purchased.
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us for example loss of profits or reputation. We are also not responsible for the failure of goods if they occur from events beyond our reasonable control.
Please read the instructions, manuals and other user documentation that comes with your products carefully. We recommend that you use all products safely and in accordance with the manufacturer’s guidelines.